Last Updated: 6, October 2025

Welcome to PS Interview Coach (psinterviewcoach.com.au). These Terms of Service ("Terms") govern your use of our website and the interview coaching services (collectively, the "Services") offered by PS Interview Coach ("we," "us," or "our"). By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Engaging our Services, which includes actions such as booking a session or remitting payment for an invoice, constitutes your full acknowledgment and acceptance of these Terms of Service.

1. Services Offered

PS Interview Coach provides specialised interview coaching services tailored for candidates seeking roles within the Australian Public Service (APS) and other public sector entities. Our services include, but are not limited to, one-on-one coaching sessions, mock interviews, selection criteria review, resume assistance, and related career preparation support. All services are delivered by experienced coaches, either in-person (Canberra office) or virtually via online platforms.

2. Client Responsibilities

To achieve the best possible outcomes from our coaching services, you agree to:

Provide accurate and complete information about your career history, target roles, and any relevant application materials.
Actively participate in coaching sessions and complete any agreed-upon preparatory work.
Attend scheduled sessions on time. If you need to reschedule, please provide at least 24 hours' notice. Missed appointments or late cancellations may be subject to a fee or forfeiture of the session, as outlined in our cancellation policy (see individual service agreements or pricing page FAQs).
Understand that our coaching provides guidance and strategies, but the implementation and ultimate performance in an interview rests with you.

3. Fees and Payment

Fees for our Services are listed on our website (/pricing-page/) and are subject to change without prior notice, though changes will not affect services already purchased. Payment is due in advance of coaching sessions or as otherwise agreed upon for package deals. We accept various payment methods as indicated on our website. Payment plans may be available for certain packages.

4. Cancellation and Refund Policy

4.1 Our Commitment and Consumer Guarantees

We are committed to providing high-quality, expert coaching services. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If you believe a service we provided is not of acceptable quality, not fit for purpose, or does not match its description, you may be entitled to a remedy, which could include a refund.

If you are dissatisfied with a service, please contact us at info@psinterviewcoach.com.au within 7 days of your session or document delivery to discuss your concerns.

4.2 General Refund Policy for Delivered Services

As a knowledge-based service, our fees are for our time, expertise, and the intellectual property provided to you. We do not offer refunds for "change of mind."

For Coaching Sessions (Single and Package): Once a coaching session has been completed and delivered, the fee for that individual session is non-refundable. You have received the full value of our coach's time and expert advice.
For Written Services (Resumes, Selection Criteria): Fees for written services are non-refundable once the final documents have been delivered to you, as this constitutes the full delivery of our service and intellectual property. We provide a draft and revision process to ensure your satisfaction before finalisation.

4.3 Cancellations and Rescheduling by You

We understand that schedules change. We require a minimum of 24 hours' notice to reschedule or cancel a coaching session.

More than 24 hours' notice: You may reschedule your session at no cost, or cancel for a full refund (if a single session was paid for).
Less than 24 hours' notice (or 'No-Show'): If you cancel within 24 hours of the scheduled time or fail to attend your session, the session will be forfeited, and the fee for that session is non-refundable.

4.4 Refunds for Multi-Session Packages

If you purchase a multi-session package and wish to cancel before completing all sessions, you may request a partial refund for the undelivered sessions only.

The refund will be calculated as follows:

The sessions you have already completed will be deducted from your package fee.
These completed sessions will be charged at our standard single-session rate (not the discounted package rate).
The remaining balance will be refunded to you.

Example: You buy a 3-session APS package for $950. Our standard single-session APS rate is $347. You complete 2 sessions and then request a refund.

Total Paid: $950

Less 2 completed sessions @ $347 each: -$694

Your Refund Amount: $256

5. Intellectual Property

All materials provided to you as part of our Services, including but not-limited to coaching methodologies, proprietary guides, workbooks, checklists, and website content, are the intellectual property of PS Interview Coach or its licensors. These materials are provided for your personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our materials without our express written consent.

To enhance the quality and efficiency of our written materials, particularly for services such as resume and selection criteria development, we may utilise advanced AI-powered writing assistants. These technologies are used strictly as support tools to aid our expert coaches. All content created through such assistance is subject to a rigorous process of human review, editing, and personalisation to ensure the final product meets our high standards and is uniquely tailored to your career goals and target role.

6. Disclaimer of Guarantees and Our Commitment

PS Interview Coach is committed to providing high-quality, expert coaching to significantly enhance your interview skills and understanding of the APS recruitment process. Our coaches leverage extensive experience and proven strategies to help you present your best self.

However, securing a job offer depends on a multitude of factors, many of which are outside our direct control. These factors include, but are not limited to, the specific requirements of the role, the number and quality of other applicants, the decisions of the selection panel, and your individual performance during the actual interview process.

Therefore, while we strive to equip you for success and are proud of our clients' high success rates, PS Interview Coach does not and cannot guarantee that you will be offered any specific position or achieve any particular career outcome as a direct result of using our Services.

Our commitment to you extends beyond individual sessions. We aim to build a supportive partnership. Should you be unsuccessful in an interview for which we provided coaching, we encourage you to discuss the outcome and any feedback you received with us. As part of our "Continuous Support Commitment" (details may vary per package, please refer to your service agreement or our Why Hire Us page), we are often able to offer a complimentary follow-up consultation to help you analyse the experience and refine your approach for future opportunities. We are dedicated to working with you to continually improve and pursue your career goals.

7. Limitation of Liability

To the fullest extent permitted by Australian law, PS Interview Coach shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; or (c) unauthorised access, use, or alteration of your transmissions or content. In no event shall PS Interview Coach's aggregate liability for all claims relating to the Services exceed the amount paid by you to PS Interview Coach for the Services in question.

8. Confidentiality

We are committed to maintaining the confidentiality of your personal information and any details you share during coaching sessions. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

9. Termination

We reserve the right to terminate or suspend your access to our Services at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Australian Capital Territory (ACT) and the Commonwealth of Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in the Australian Capital Territory to resolve any legal matter arising from these Terms.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

PS Interview Coach
Email: info@psinterviewcoach.com.au
Website: psinterviewcoach.com.au

Terms of Service