Terms of Service
Effective: 18 July 2025
Welcome to PS Interview Coach ( psinterviewcoach.com.au ). These Terms of Service ("Terms") govern your use of our website and our coaching, application writing, career development and related professional services (collectively, the "Services") provided by PS Interview Coach ("we", "us" or "our").
1. Acceptance of Terms
By purchasing, booking, approving or using our Services, you agree to these Terms together with any relevant service description, proposal, invoice, quotation or written scope supplied to you. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
2. Services Provided
PS Interview Coach provides career coaching, interview preparation, resume and CV writing, selection criteria and pitch writing, suitability statements, cover letters, capability mapping, application reviews and related professional development services, with particular expertise in Australian Public Service (APS), State, Territory and Local Government recruitment.
The precise scope of any Service is determined by the service purchased, information provided by the client, the target role and any written proposal, quotation or agreement between the client and PS Interview Coach.
3. Fees and Payment
All fees are quoted in Australian Dollars (AUD). GST is not currently charged unless otherwise stated. Fees listed on our website may change without notice, however a pricing change will not alter the agreed price of a Service already purchased or an accepted written proposal.
3A. Government & Department-Funded Services
Where Services are funded by a Commonwealth, State, Territory or Local Government department or agency, the following commercial terms apply, subject to the accepted proposal, applicable procurement requirements and any separately agreed contractual terms.
3A.1 Written Approval
Written acceptance of a proposal by an appropriately authorised departmental or agency representative may constitute acceptance of the proposed Services, subject to any mandatory procurement, delegation, purchase order or contracting requirements applying to that organisation.
3A.2 Fees and Reserved Capacity
Fees may be invoiced in accordance with the accepted proposal. Where consultant time, coaching capacity or other professional resources have been specifically reserved, cancellation, non-attendance or non-completion by an individual participant does not automatically cancel the Department or Agency's agreed payment obligations.
3A.3 Three-Month or Financial Year Milestone
Where this arrangement forms part of the accepted proposal or agreement, PS Interview Coach may issue a final invoice for the agreed outstanding package amount at the earlier of:
- three (3) months after the agreed commencement date; or
- 30 June of the applicable financial year.
Any invoicing arrangement remains subject to the terms actually agreed with the relevant Department or Agency and applicable law.
3A.4 Departmental Credits
Where agreed, unused coaching sessions may be retained as a credit for the relevant Department or Agency for up to six (6) months and may be transferred to another eligible employee within that organisation.
4. Cancellation and Rescheduling
We require at least 24 hours' notice for cancellation or rescheduling of an individual coaching session. Failure to provide sufficient notice may result in the session being treated as used.
- Government-Funded Packages: Missed sessions without at least 24 hours' notice may be deducted from the allocated package balance.
- Rescheduling: One complimentary reschedule per session is ordinarily permitted where adequate notice is provided. Repeated rescheduling of the same session may incur a $50 administration fee.
5. Refunds and Consumer Guarantees
Because our Services involve professional preparation, personalised work and allocation of consultant time, refunds are not ordinarily provided for change of mind once professional work has commenced or consultant time has been reserved.
If you believe that a Service has not been supplied with due care and skill, is not reasonably fit for an agreed purpose, or otherwise does not meet a consumer guarantee applying under the Australian Consumer Law, please contact us so the issue can be assessed and an appropriate remedy provided where required by law.
Nothing in this section limits any consumer guarantee, statutory right or remedy that cannot lawfully be excluded or restricted.
6. Intellectual Property
Our proprietary frameworks, templates, coaching materials, guides, methodologies and resources, including the C-MAP Systemâ„¢, remain the intellectual property of PS Interview Coach.
Client-specific resumes, applications, pitches, cover letters and similar documents supplied for the client's personal job-search use may be used by that client for their own applications. Our underlying templates, frameworks, training materials and proprietary methodologies may not be reproduced, resold, commercially distributed or used to create a competing service without our written permission.
6.1 Prohibition on Public Reproduction
All bespoke resumes, selection criteria, pitches, application statements, drafts, written correspondence and email communications provided to you by PS Interview Coach are supplied strictly for your personal, private job application use.
You do not have consent to publicly reproduce, publish, or distribute these tailored materials, drafts, or communications in any public forum, social media network, or digital platform (including by way of screenshots, images, or direct text uploads). We expressly reserve all our legal and intellectual property rights in relation to these bespoke materials and confidential correspondence.
7. Application Writing & Client Responsibilities
Application development is a collaborative professional service.
PS Interview Coach prepares resumes, CVs, pitches, selection criteria, suitability statements, cover letters and related application documents using the information reasonably available to us. This may include the client's CV, previous applications, career examples, job advertisement, position description, capability framework and other information or documents supplied by the client.
A professional application writer cannot independently know every factual detail, internal context, nuance, achievement, relationship, date, responsibility, technical circumstance or personal preference relating to a client's career. Client clarification, feedback and factual input are therefore a normal and expected part of the application development process.
7.1 Accuracy of Information Supplied
Clients are responsible for ensuring that information supplied to us is accurate, complete and not misleading. This includes employment history, classifications, qualifications, dates, achievements, responsibilities, licences, security clearances, referee information and other factual matters.
We may identify apparent inconsistencies or request clarification where appropriate, but we do not independently verify every factual statement, qualification, employment record or representation supplied by a client unless verification is expressly included within the purchased Service.
7.2 Correct Target Role and Recruitment Material
Clients are responsible for supplying the correct and current job advertisement, position description, information pack, classification, application requirements and closing date for the role they wish to target.
Where incorrect, incomplete, superseded or mistakenly supplied information results in work being undertaken against the wrong role or brief, the professional time and work already performed remains work undertaken pursuant to the instructions and material originally supplied.
Re-targeting an application to another position, classification, department, agency or materially different brief may require additional professional work, revised delivery timeframes or additional fees, even where PS Interview Coach elects to assist with the change as a goodwill measure.
7.3 Client Review, Clarification and Input
Client review, clarification and input remain an important part of application development and help ensure the final application accurately and authentically reflects the client's experience.
Clients are expected to review drafts and identify factual corrections, missing context, preferred terminology or additional information known only to them. Reasonable clarification, editing and client input are normal components of a professional application writing process and do not, by themselves, indicate that a Service is defective, incomplete or unsuitable.
The existence of an alternative wording, stylistic preference or different professional approach does not necessarily mean that the wording or approach originally provided was incorrect.
7.4 Final Review and Approval
Before submission, clients are expected to carefully review the final application documents and confirm the accuracy of personal details, employment history, qualifications, achievements, examples and other factual information known to them.
The ultimate decision whether to submit an application rests with the client. The application remains the client's representation to the prospective employer, recruitment panel or recruitment agency.
By submitting an application, or expressly approving a document for submission, the client confirms that they have had the opportunity to review the document and, to the best of their knowledge, have confirmed the accuracy of their personal, employment and career information. This does not waive or limit any rights available under the Australian Consumer Law.
8. Drafts, Revisions, Scope & Deadlines
8.1 Revisions
Where a purchased Service includes unlimited revisions, this means reasonable revisions to the document purchased for the same target role and substantially the same original brief during the active drafting process.
Unlimited revisions do not mean unlimited new applications, complete redevelopment for different positions, repeated rewriting following a material change in instructions, or professional work outside the scope of the Service originally purchased.
Revisions may include genuine corrections, clarification of evidence, improvements to readability, factual amendments and reasonable changes to better reflect the client's circumstances or target role.
8.2 Application Deadlines
Clients must provide documents, requested information and feedback with sufficient time for professional review before an application deadline.
We will make reasonable efforts to accommodate urgent or last-minute changes, but cannot guarantee completion of additional revisions where documents, information, corrections or feedback are supplied too close to a recruitment closing time.
Unless expressly agreed otherwise, responsibility for correctly lodging the application and ensuring it is submitted before the employer's deadline remains with the client.
8.3 Drafts, Marked-Up Copies and Working Documents
Drafts, tracked-change documents, comment-response documents, working notes, preliminary advice and other intermediate materials may be provided to assist the review and development process.
Unless expressly identified as the final submission version, these materials are working documents and are not intended for submission to a prospective employer. The final clean document identified by PS Interview Coach is the version we recommend the client review and consider for submission.
9. AI-Assisted & Automated Tools
Like many modern professional services businesses, PS Interview Coach may use artificial intelligence, language technologies, software and automated tools as part of our professional workflow.
Depending on the Service, these technologies may assist with activities including drafting support, document comparison, grammar and language review, proofreading, summarisation, keyword and role analysis, capability mapping, formatting, consistency checking, research support and quality assurance.
AI-assisted and automated tools support rather than replace professional judgement. Final client documents are subject to human review appropriate to the Service purchased.
Our handling of personal information, including where technology or third-party service providers are involved, is also governed by our Privacy Policy .
9.1 AI Detection and Third-Party Systems
PS Interview Coach does not guarantee how any third-party AI detector, authorship detector, plagiarism detector, applicant tracking system, recruitment platform or other automated system will classify, score, interpret or assess a document.
These systems are operated by third parties, may use undisclosed, proprietary or changing methodologies and remain outside our control. A third-party system's classification or assessment of a document does not, by itself, establish how that document was created or whether the professional Service supplied was satisfactory.
Unless expressly included as a separately agreed Service, PS Interview Coach does not provide or guarantee AI-detector avoidance, AI-humanisation, detection scrambling, a particular AI-detection score or any other outcome produced by a third-party detection system.
10. Professional Judgement & Recruitment Outcomes
Our coaching, recommendations and application writing Services are based on our professional experience, judgement and working knowledge of Australian public-sector recruitment and selection practices.
Government application writing is not an exact science. Different recruiters, agencies, hiring managers and selection panel members may reasonably prefer different wording, examples, structures, levels of detail or communication styles.
A difference in professional opinion, interpretation, preferred wording or stylistic preference does not, by itself, establish that an application was prepared incorrectly or that the Service was not professionally provided.
We aim to present the client's experience accurately and strategically against the target role, but cannot predict the composition, interpretation, preferences, assessment approach or ultimate decision of a particular selection panel.
No recruitment outcome is guaranteed.
PS Interview Coach does not guarantee a shortlist, interview, merit pool, assessment score, ranking, offer of employment, promotion, appointment, salary outcome or any other recruitment result.
Recruitment outcomes may depend on matters outside our control, including comparative applicant merit, the strength and composition of the applicant field, panel judgement, referee reports, interviews, assessments, organ organisational requirements, eligibility requirements, internal candidates, recruitment policies and information unavailable to PS Interview Coach.
11. Corrections, Concerns & Complaints
If a client identifies a genuine factual, grammatical, clarity or role-alignment issue, we ask that the concern be raised promptly and with sufficient detail for us to assess and, where appropriate, correct it.
We encourage clients to raise concerns as early as reasonably possible, particularly where an application deadline is approaching, so that a practical resolution can be attempted.
Preferences concerning style, wording, structure or alternative professional approaches do not necessarily indicate that the original work is defective. Where there are several professionally reasonable ways to express or structure an application, PS Interview Coach may exercise professional judgement as to the approach recommended.
PS Interview Coach is not responsible for inaccuracies arising from incorrect, incomplete or misleading information supplied by the client; changes made by the client or another person after delivery; use of incorrect or superseded job material; failure to provide requested clarification; failure to lodge an application before the deadline; errors or outages affecting employer or recruitment systems; or decisions made independently by recruitment panels, employers or other third parties.
Nothing in this section restricts any statutory right or remedy available under applicable law.
12. Privacy & Confidentiality
Clients may provide personal, professional and employment information so that we can deliver the Services. We handle personal information in accordance with applicable privacy obligations and our Privacy Policy .
Clients should avoid supplying sensitive, security-classified, protected or confidential information that is not reasonably necessary for the Service. Where particularly sensitive information may be relevant, clients should discuss this with us before providing it so an appropriate handling approach can be considered.
13. Third-Party Platforms and Recruitment Systems
Our Services may involve or refer to third-party websites, job boards, recruitment portals, video conferencing services, document platforms, applicant tracking systems or other external technologies.
PS Interview Coach does not control those third-party services and is not responsible for their availability, technical performance, assessment methodology, data processing practices, changes to recruitment requirements or decisions made by their operators.
14. Modifications and Effective Date
These Terms are effective from 18 July 2025.
We may update these Terms from time to time to reflect changes to our Services, business practices, technology or legal obligations.
The version of these Terms published at the time a Service is purchased will ordinarily apply to that purchase unless the parties subsequently agree otherwise or a change is required by law.
Material amendments will not be represented as having retrospectively formed part of a completed transaction where those terms were not part of the agreement at the relevant time.
15. Governing Law
These Terms are governed by the laws applicable in the Australian Capital Territory, Australia, subject to any mandatory rights or protections available to a client under Australian law or another jurisdiction that cannot lawfully be excluded.
16. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and the remaining provisions will continue to operate to the extent permitted by law.
17. Contact Us
If you have questions about these Terms, a purchased Service or work provided by PS Interview Coach, please contact us at: